Refund and Returns Policy

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Return & Refund Policy

At GhorShaj, your satisfaction is our top priority. We strive to deliver high-quality home décor and kitchenware products that match your style and expectations. This policy explains how returns, exchanges, and refunds are handled, so you can shop with confidence.

Overview

We will exchange or refund products only in certain situations:

  • Products broken or damaged during delivery.

  • Critical mistakes, missing essential parts, or incomplete orders (reported within 3 days).

  • Warranty-covered items as per brand or GhorShaj policies.

It is very important to check your product at the time of delivery, while the delivery person is present. Complaints about physical damage reported after delivery cannot be accepted.

How to Request a Refund or Exchange

To request a refund or exchange, contact us at support@ghorshaj.com with:

  • Your order number

  • Proof of purchase

  • Photos or clear description of the issue

Once your request is reviewed and approved, we will provide instructions for returning or replacing your product.

Damaged or Broken Products

Products damaged during delivery are eligible for full refund or exchange. Always inspect your items before signing for delivery. If approved, GhorShaj will cover the cost of return shipping for damaged items.

Critical Mistakes & Missing Parts

If you receive an item with missing essential parts or critical mistakes, you must notify GhorShaj within 3 days of receiving the product. Refunds or exchanges will not be accepted beyond this period.

Warranty Products

For products that come with a warranty, customers will receive full official warranty support from GhorShaj or the respective brand. Warranty claims can be initiated by contacting support@ghorshaj.com with your order and product details.

Refunds

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account or credit card again.

  2. Contact your credit card company; refunds may take some time to post.

  3. Contact your bank; processing times vary.

If you have completed all these steps and still have not received your refund, contact us at support@ghorshaj.com.

Exchanges

We only replace items if they are damaged during delivery or have missing parts. If you need to exchange an item for the same product, contact us at support@ghorshaj.com and follow the return instructions provided.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. If the item was purchased by someone else as a gift, the refund will be issued to the original purchaser.

Shipping Returns

Customers are generally responsible for paying their own shipping costs for returning items unless the product was delivered damaged or defective. Shipping costs are non-refundable.

We recommend using a trackable shipping service for returns, especially for high-value items, to ensure the item reaches us safely. GhorShaj cannot guarantee receipt of returned products that are not tracked.

Important Notes

  • Always inspect your product carefully during delivery.

  • Only damaged, missing parts, or critical mistake items are eligible for returns or exchanges.

  • Warranty products will follow official brand or GhorShaj policies.

Need Help?

If you have any questions about returns, exchanges, or warranty claims, contact us at support@ghorshaj.com. We are here to assist you and ensure your shopping experience with GhorShaj is positive and worry-free.